At ASTRUM VIVA (“we,” “our,” or “us”), we take pride in delivering high-quality services in AI agent solutions, IT automation, and SME merchant funding support. Our goal is your satisfaction and business growth. This Refund Policy outlines the terms under which refunds may be issued for services purchased via http://astrumviva.com.
By engaging with our services, you agree to this policy.
1. Eligibility for Refunds
We offer refunds only under specific conditions. Refund requests may be considered if:
- The service has not been delivered or initiated within the agreed timeframe.
- A technical error or fault on our end prevented successful delivery.
- The service was purchased in error, and you notify us within 48 hours of payment and before any work has begun.
Refunds will not be issued if:
- The work has already commenced or been completed.
- The delay or dissatisfaction is due to lack of communication or cooperation from the client.
- The service involves merchant funding or financial consulting once documentation is processed or submitted.
2. Custom Services & Digital Work
Due to the customized nature of our services (e.g., AI setup, automation workflows, CRM integrations), we do not offer refunds once:
- Strategy sessions have been conducted
- Project development has begun
- Deliverables have been shared
However, we will work with you to revise or adjust the solution, where applicable, to meet your expectations.
3. How to Request a Refund
To request a refund, contact us at:
📧 Email: contact@astrumviva.com
📅 Timeframe: Within 7 days of purchase
📄 Include:
- Full name
- Service purchased
- Date of payment
- Reason for refund request
- Supporting documentation (if relevant)
We will respond within 3-5 business days and review each request carefully.
4. Processing Refunds
If approved, refunds will be processed to the original payment method within 7–10 business days. You will receive a confirmation once the transaction is initiated.
5. Modifications to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date. It is your responsibility to review the policy periodically.
6. Contact Us
If you have any questions about our refund policy, please reach out:
📧 Email: contact@astrumviva.com
🌐 Website: http://astrumviva.com