Welcome to ASTRUM VIVA. By accessing or using our website https://astrumviva.com, services, or contacting us via contact@astrumviva.com, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
If you do not agree to these terms, please do not use our services.
1. Services Provided
ASTRUM VIVA offers professional services in:
- AI Agent Solutions (cold calling, appointment setting, customer bots)
- IT Automation & Integration (CRM, API, workflow automation)
- SME Merchant Funding Solutions
All services are subject to change or discontinuation at our sole discretion.
2. User Responsibilities
By using our services, you agree to:
- Provide accurate, current, and complete information
- Use our website and services only for lawful purposes
- Not misuse our services, engage in fraudulent behavior, or attempt unauthorized access to systems or data
3. Payments and Billing
All service fees will be communicated clearly and agreed upon before project initiation. Payment terms, schedules, and billing methods will be outlined in a separate agreement or invoice. Late payments may incur fees or service delays.
4. Refund Policy
Refunds are governed by our Refund Policy. We encourage you to review it carefully before purchasing any service. In general, no refunds will be issued once service work has begun or deliverables have been provided.
5. Intellectual Property
All content, designs, code, and materials created by ASTRUM VIVA during service delivery remain the intellectual property of ASTRUM VIVA unless otherwise stated in writing.
Clients may use delivered materials for their internal business use but may not resell, redistribute, or rebrand them without written consent.
6. Confidentiality
Both parties agree to maintain the confidentiality of sensitive business information shared during the course of a project or consultation. We will not disclose any confidential information without prior written consent, unless required by law.
7. Third-Party Services
Our solutions may involve the use of third-party platforms (e.g., Zapier, Make.com, CRMs, APIs). ASTRUM VIVA is not liable for issues, limitations, or damages resulting from these platforms. You are responsible for complying with their terms and policies.
8. Limitation of Liability
ASTRUM VIVA shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our services. We make no guarantees of specific financial or business outcomes.
Our total liability for any claims arising out of your use of our services shall not exceed the amount paid by you for the services in question.
9. Termination of Service
We reserve the right to suspend or terminate services to any user who violates these terms, engages in abusive or fraudulent activity, or fails to meet agreed payment terms.
10. Changes to the Terms
We may update or revise these Terms of Service at any time. Any changes will be posted on this page with the updated date. Continued use of our services after such changes constitutes your acceptance of the new terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which ASTRUM VIVA operates. Any disputes shall be resolved in the appropriate local courts.
12. Contact Information
If you have any questions about these Terms of Service, please contact us:
📧 Email: contact@astrumviva.com
🌐 Website: https://astrumviva.com